Frequently Asked Questions (FAQ)
1. What types of products can you embroider?
We offer embroidery on a wide range of products, including hats, shirts, jackets, bags, and more. If you have a specific item in mind, feel free to contact us!
2. How do I place a custom embroidery order?
To place a custom order, visit our website and request an estimate. Follow the prompts to upload your design, choose your thread colors, and specify any additional details. We’ll be in contact to provide an estimate and to ask any clarifying questions.
3. Can I provide my own items for embroidery?
Yes, you can bring in your own items for embroidery. Please contact us for more information about our policies regarding customer-supplied goods.
4. What is the minimum order quantity for custom embroidery?
We don’t have a minimum order quantities but bulk orders will receive a lower per unit cost than small orders.
5. How long does it take to complete an order?
Production time can vary depending on the complexity of your order and our current workload. Generally, orders take about 2 weeks to complete. We’ll keep you updated on the status of your order.
6. Do you offer any guarantees for your embroidery?
We stand behind the quality of our work. If your item is defective or damaged upon receipt, please contact us within 30 days for an exchange or refund.
7. What file formats do you accept for custom designs?
We accept various file formats, but vector formats are preferred (.png or .ai). If you’re unsure about your file, please reach out, and we can assist you.
8. Can I see a proof of my design before production?
Yes, we provide digital proofs for custom designs upon request. This allows you to review and approve the design before we begin production.
9. What is your return policy for custom embroidered items?
Due to the personalized nature of custom embroidery, we do not accept returns on these items unless they are damaged or defective. Please refer to our Returns and Refund Policy for more details.
10. How can I contact you for further questions?
If you have any additional questions, feel free to reach out to us at [email protected]. We’re here to help!